Catherine,
I’ve been visiting Solari for about a year, and I want to thank you for the information you provide.
I want to relate an experience I had with Bank of America lately. I’ve banked there for years, and, although I’ve been meaning to take your advice and “go local,” I haven’t made the move, due mainly to my own inertia. Well, an experience with BOA yesterday changed that.
My mother passed away last summer, and my siblings and I are fortunate enough to receive a fairly (by my standards, anyway) inheritance. I received a check from Mom’s trust and deposited it on Jan 23. I was told the check would be on hold until 2/3. Now, I understand that banks hold checks until they clear, and that they might hold a inordinately large check a bit longer than normal. However, when I called customer service and asked them what they do with the money during that period, and if they earn interest on the money during that time, the agent told me she couldn’t answer that question. So I asked for a supervisor, or someone who could answer it, and she reluctantly complied.
I asked the “supervisor” the same question, and he said it was their policy to not disclose that information. As you might guess, my reply was, “Well, it’s my money and I have the right to know.” Again, in stereotypical, kool-aid drinking, agent of the Matrix fashion, he told me he would not (not “could not”) provide that info. So, I promptly replied that they have just lost a customer, and hung up.
I’m sure this is no surprise to you. I’m not really surprised, either, as it’s yet another example of how disempowered citizens have become, and how little accountability corporate beasts have to their customers. I have one question to ask of you. Aside from following your protocol to break free from the tapeworm, what do you recommend I do to spread the word and encourage others to “rebel” and hold BOA accountable?
Thanks,
A Solari network member
